Buyer Protection Policy
ShankMeister requires Buyers and Sellers to share in the responsibility of creating successful purchases on ShankMeister (click here to learn more about ShankMeister). ShankMeister’s priority is to provide a marketplace where hassle-free and beneficial transactions occur for all parties involved. However, if a purchase on ShankMeister turns out to be unsatisfactory to the Buyer upon delivery of that purchase, ShankMeister asks that the Buyer immediately upon receiving his or her purchased item set out to resolve the unsatisfactory nature of the purchase directly with the seller.
ShankMeister will send all sellers a Purchase Notification once a Buyer’s debit or credit card authorization has been approved for the amount of purchase. A Seller has three business days to confirm that the used or new golf item is still available for purchase and that said Seller will fulfill the delivery request of such items. In those instances where a Seller is unresponsive to a Buyer’s request and said Buyer elects to cancel the order, there will be no charge to the potential Buyer and the Buyer’s authorization amount will be cancelled and/or refunded.
Once a purchase transaction has been agreed to by the Buyer and Seller, a Buyer may approach a seller on any number of issues as to why he or she (the buyer) feels the purchase was unsatisfactory, and request that he or she (the buyer) be able to return the item to the seller and be given a full or partial refund. In fact, it is ShankMeister's desire, not demand, that all sellers be responsive to the needs of buyers as is agreed to under the Listing and Shipping Policies of ShankMeister. If the Seller of any used or new golf item is a company, that company’s policies with regard to returns and/or buyer protections supersedes and takes precedent over the ShankMeisterListing, Shipping or Buyer Protection Policies.
If a dispute does arise between users of ShankMeister, by agreeing to the User Agreement, those users involved in such a dispute release ShankMeister from claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes. "Users of ShankMeister" in this context refers to any user or individual(s) that engage in any kind of transaction that occurs through the ShankMeister site. Also please take note that if you are a California resident, you waive California Civil Code §1542, which says: "A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if known by him must have materially affected his settlement with the debtor."
However, by way of CUSTOMER SERVICE, as a way to make our users interaction with the ShankMeister marketplace as enjoyable as possible, if a Buyer's attempt to resolve the issue with the Seller is unsuccessful and the nature of the complaint on behalf of the Buyer falls within either category listed below, the Buyer may initiate a claim under ShankMeister's Buyer Protection Policy.
1. The buyer received the purchased item and that purchased item was substantially different than what was described and/or represented in the seller's uploaded picture in the ShankMeister.com listing. The term "substantially different" refers to those differences that are blantantly clear upon examination of the purchased item but not clearly stated in the listing (e.g. the seller listed the item as a wedge, the buyer buys the represented wedge but receives a putter.)
2. The buyer made a purchase of the item but the item was never shipped.
If either of the above categories is the foundation for the Buyer's complaint, the Buyer must initiate a claim within under ShankMeister's Buyer Protection Policy within five (5) days of receiving the purchased item if a tracking number provided to ShankMeister or if a Buyer purchased a used or new item with tracking number provided to ShankMeister, the Buyer has fifteen (15) days to initiate a claim under the Buyer Protection Policy.
Click her to initiate the Buyer Protection Claim Form.
If the perimeters for filing a claim under the Buyer's Protection Policy are met, ShankMeister will intercede in the resolution process. Buyer's should feel assured that under the Listing and Shipping Policies, a seller will have agreed that ShankMeister can make all final decisions, in ShankMeister's sole discretion, on any claim that a buyer brings forth under the Buyer Protection Policy within the five (5) day period. If a claim is resolved in the Buyer's favor, ShankMeister will refund the buyer for the cost of the item sold but not for the any incurred shipping and handling fees related to the purchase or the return of the item.
ShankMeister wants our Buyers and Sellers satisfied. Please contact ShankMeister via e-mail or call us at (888) 346-9976.
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