ShankMeister requires buyers and sellers to share in the responsibility of creating succesful purchases on ShankMeister (click here to learn more about ShankMeister).  ShankMeister sets out to create hassle-free and beneficial transactions to all parties involved.  However, if a purchase on ShankMeister turns out to be unsatisfactory to the buyer upon delivery of that purchase, ShankMeister asks that the buyer immediately upon receiving his or her purchase set out to resolve the unsatisfactory nature of the purchase directly with the seller.  The FAQs on Returns and Refunds will assist buyers and sellers with regard to resolving such issues. 

A buyer may approach a seller on any number of issues as to why he or she (the buyer) feels the purchase was unsatisfactory, and request that he or she (the buyer) be able to return the item to the seller and be given a full or partial refund.  In fact, it is ShankMeister's desire, not demand, that all sellers be responsive to the needs of buyers as is agreed to under the Listing and Shipping Policies of ShankMeister.com. 

If a dispute does arise between users of ShankMeister,  by agreeing to the User Agreement, those users involved in such a dispute release ShankMeister from claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.  "Users of ShankMeister" in this context refers to any user or individual(s) that engage in any kind of transaction that occurs through the ShankMeister site.  Also please take note that if you are a California resident, you waive California Civil Code §1542, which says: "A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if known by him must have materially affected his settlement with the debtor."  

However, by way of customer service, as a way to make our users interaction with ShankMeister as enjoyable as possible, if a buyer's attempt to resolve the issue with the seller is unsuccessful and the nature of the complaint on behalf of the buyer falls within either category listed below, the buyer may initiate a claim under ShankMeister's Buyer Protection Policy.

1.  The buyer received the purchased item and that purchased item was substantially different than what was described and/or represented in the seller's uploaded picture in the ShankMeister.com listing.  The term "substantially different" refers to those differences that are blantantly clear upon examination of the purchased item but not clearly stated in the listing (e.g. the seller listed the item as a wedge, the buyer buys the represented wedge but receives a putter.)

2.  The buyer made a purchase of the item but the item was never shipped.

If either of the above categories is the foundation for the buyer's complaint, the buyer must initiate a claim under ShankMeister's Buyer Protection Policy.  ShankMeister can only attempt to resolve complaints once a claim has been filed under the Buyer Protection Policy.  ShankMeister reserves the right to cancel or deny any individual access to the Buyer Protection Policy benefits without notice if any suspicion of abuse or interference with the proper working of the program arises.

If the perimeters for filing a claim under the Buyer's Protection Policy are met, ShankMeister will intercede in the resolution process.  Buyer's should feel assured that under the Listing and Shipping Policies, a seller will have agreed that ShankMeister can make all final decisions, in ShankMeister's sole discretion, on any claim that a buyer brings forth under the Buyer Protection Policy.  If a claim is resolved in the buyer's favor, ShankMeister will refund the buyer for the cost of the item sold but not for the any incurred shipping and handling fees related to the purchase or the return of the item. 

We want our buyers and sellers satisfied.  Please contact ShankMeister via e-mail or call at (888) 346-9976.

The FAQs on Returns and Refunds

Question:  I received my item and don't want a used item.  What is my recourse?

Answer:  If an item is listed as "used" and you purchase that item be aware that all used items are FINAL SALE and not returnable.  Used items are bought "as is" on ShankMeister.com.  This is why ShankMeister encourages buyers to communicate on the quality of a used item before the decision to purchase is made.  

Question:  I received a new item from a company that listed on ShankMeister and I want to return that item.  What do I do?

Answer:  Contact the company that listed the item on ShankMeister directly.  The return policy of that company will supercede all return and refund policies of ShankMeister.

Question:  Where do I send my returned item that I am not satisfied with and the seller has agreed to take back?

Answer:  Returns resolved between the buyer and seller should be arranged between the buyer and seller.

Question:  Where do I send my returned item if ShankMeister.com has resolved a claim in my favor under the guidelines of the Buyer Protection Policy?

Answer:  ShankMeister reserves the right to handle all returns with regard to the item being return on an individual basis.  This means that at the time that ShankMeister directs the buyer to send the item, ShankMeister will at the same time give instructions where to send the item, if it is to be sent anywhere.  For the majority of returns, ShankMeister will ask you to return your item to the address below:

ShankMeister
4750 Vanalden Ave.
Tarzana, CA 91356

Question:  How do I send back and/or package my returned item?

Answer:  Securely pack and seal the returned item in a box or envelope.  For more information, please check out ShankMeister's How To Ship page.  In addition, send with your returned item any invoice or documents that you feel are appropriate for the transaction, that the seller has requested, or that ShankMeister has asked of you. 

Question:  How will I be refunded by a seller?

Answer:  If the buyer resolves the issue with the seller within five (5) days of recieving the item, under the Listing and Shipping Polices, the seller can notify ShankMeister to refund the buyer via the original form of payment if that original form of payment was processed through ShankMeister.  If such a resolution occurs after five (5) days of the buyer receiving the item but it is the case that the seller and buyer resolve the issue, arrangements for refunds are to be made between the buyer and seller, without the assistance of ShankMeister.

Question:  How will I be refunded by ShankMeister if a claim is decided in my favor under the guidelines of the Buyer Protection Policy?

Answer:  Once ShankMeister closes the claim file in your favor and all necessary steps have been completed by the buyer under the Buyer Protection Policy, your refund will be processed within three (3) days and will be submitted to you in either the same form you originally made the purchase or any form that ShankMeister deems most convienent or expeditious for ShankMeister.  Note that some banking institutions require additional days to process and post refund transactions to your account once they receive the refund information from ShankMeister.  Also note that ShankMeister will not refund the initial or return shipping and handling charges regardless of whether the buyer or seller paid for such shipping and handling charges.